FAQ’s

Yes, we do

Parent and child classes are  suitable for ages 4 months+

We have classes to suit 4 months to 16 year olds

Parent and toddler classes are 45 minutes

Beginners classes are 1 hour 
Intermeidate classes are 1.5 hours
Advanced classes are 2 hours

we offer a 20% Sibling Discount on monthly lesson fees for siblings who are members of The Gymnastics Academy.

There will be no discount on the first child and there will be 20% discount on all subsuqent children, subject to our terms and conditions

Your classes will commence immediately and you will be able to view your upcoming lessons by visiting our app “The Gymnastics Academy” and scrolling down to “Coming up” on the dashboard page of the app.

Please visit the app store or the google play store and search for “The Gymnastics Academy”

For seamless management of your child's attendance, we encourage you to utilize our user-friendly mobile app, "The Gymnastics Academy." Follow these simple steps to report future absences:

• Open the app and navigate to the "Account" section.
• Click on your child's name to access their profile.
• Choose the "Future Absence" option.

The next steps are as follows:

• The screen will prompt you to select how you want to create a future absence. Opt for "By date."
• Indicate whether the absence will span multiple days by selecting "Yes" or "No."
• If applicable, choose the specific date or date range for the absence.
• Please take a moment to leave a comment explaining the reason for your child's absence.

Please email hello@thegymnasticsacademy.co.uk and request to change your direct debit details, you will be provided with a link to update your banking information

Every pay monthly member is entitled to pause their membership for 4 weeks per calendar year. 

Whilst your membership is paused you will be charged 33% of your normal monthly fee to retain your place in your lessons. 

A period of pause cannot be enacted after we receive notification of membership cancellation.

If you pause your membership then decide to cancel the cancellation process will commence the day after the pause finishes. 

You may pause your membership by emailing hello@thegymnasticsacademy.co.uk, providing details of the dates and circumstances of the pause.

A make up token is received whenever you notify us via the app that you are going to miss a class.

The token allows you to book a replacement class for the one you missed.

Follow these straightforward instructions to schedule additional lessons through our mobile app, "The Gymnastics Academy":

Step 1:

Download our app from your mobile app store. Login using the email address we use for communication. In case you forget your password, simply click on "Forgot Password."

Step 2:

Open "The Gymnastics Academy" app on your mobile device.

Step 3:

Navigate to the "Account" section and click on your child's name. Once there, select "Makeups."

Step 4:

Click on "Request" to initiate the makeup lesson process.

Step 5:

Choose the date for the additional lesson. The available dates will be prominently displayed at the top of the calendar.

Step 6:

From the drop-down menu, select the class you'd like your child to attend.

By following these steps, you can effortlessly schedule extra lessons for your child, providing them with more opportunities to thrive in gymnastics. Thank you for your continued support!

Ensuring you have the flexibility you need, we've streamlined our absence and makeup class process. Here's a breakdown based on your payment method:

Single session bookings 

Regrettably, single session bookings won't receive a replacement class for any missed sessions.

Monthly or Termly Payment plans. 

For those on monthly or termly plans, notifying us of an absence through our mobile app, "The Gymnastics Academy," grants you a valuable "make-up token." This token enables attendance in a similar class on an alternate date, subject to availability.

To report an absence and receive a make-up token:

• Open our app and go to "Account."
• Click on your child's name, then select "Future Absence."
• Choose "By date," then specify if the absence spans multiple days.
• Select the date or date range and leave a comment explaining the absence.

After the class register is taken, your account will display the earned "make-up token."

To redeem your token and book a make-up class:

• Visit "The Gymnastics Academy" app.
• Navigate to "Account," then your child's name, and click on "Makeups."
• Hit "Request" to book your make-up class.
• Select the class you wish to book
  

We appreciate your cooperation in keeping the gymnastics journey smooth and accommodating for your child.

Or drop us an email on hello@thegymnasticsacademy.co.uk to temporarily change your class.

Visit our Holiday camp booking page by clicking here. 

https://www.thegymnasticsacademy.co.uk/holiday-camps/

Holiday camps are suitable for children age 3+ that are fully toilet trained.

Super Early bird booking rates 

£19.99 for members 

£24.99 for non-members 

Early bird booking rates

£23.99 for members 

£29.99 for non-members 

Normal costs 

£27.99 for members 

£34.99 for non-members 

Additional extras
 

Breakfast club 

£7.99 for members 

£9.99 for non-members 

Hot lunch 

£5.59 for members 

£6.99 for non-members 

Late collection 

£9.99 for members 

£11.99 for non-members

Yes, we offer free trials in all of our classes

Click here to book a free trial

Please note that you will automatically be enrolled into this class and billed for the class unless you opt out within 72 hours of your free trial.

No, Unfortunately not.

No, make up tokens can only be used on like for like classes during the period of your membership.

Yes

Yes all of our venues have a parents viewing area.

For all pay monthly subscriptions and pay termly subscriptions there is an annual insurance charge to pay which shall be £19.99 when you first book, this will cover you until 1st September of the same year, and then you will pay £49.99 per person per year on 1st September each year.

Our classes run 52 weeks per year.

We only close 24,25,26 December

For all pay monthly subscriptions and pay termly subscriptions there is an annual insurance charge to pay which shall be £19.99 when you first book, this will cover you until 1st September of the same year, and then you will pay £49.99 per person per year on 1st September each year.

Were sorry to hear you wish to make a complaint and that you’ve been dissatisfied, we will do all we can to rectify the situation

You can find our full complaints policy at the bottom of this webpage

For Pay monthly Contracts

We operate one full month notice period after you cancel in writing, you will be automatically billed for one more monthly payment and then nothing else will be charged. 

Please note cancelling your direct debit without emailing written cancellation will not be accepted as notification you wish to cancel your classes.

Verbal cancellation to the front of house staff, to caching staff member or during this phone call will not be accepted.

We only accept cancellations in writing to hello@thegymnasticsacademy.co.uk

Should sufficient notice not be given the following month’s fees will still be payable.

For Pay Termly

For pay termly you will automatically be billed for the next term if you do not let us know you wish to discontinue at least two weeks before the end of your current term.

Please note cancelling your direct debit without emailing written cancellation will not be accepted as notification you wish to cancel your classes.

Verbal cancellation to the front of house staff, to caching staff member or during this phone call will not be accepted.

We only accept notification in writing to hello@thegymnasticsacademy.co.uk

Should sufficient notice not be given the following terms fees will still be payable.

If your on a pay monthly contract an immediate payment of the difference between your current subscription and your new, more expensive subscription will be debited from your account, this payment will be pro rata discounted for the time remaining until your next billing date.

Your billing date will remain the same, and on your next billing date you will be charged the full amount for the new class.

If you pay termly an immediate payment of the difference between your current subscription and your new, more expensive subscription will be debited from your account, this payment will be pro rata discounted for the time remaining until the end of your term. Your next term will be charged at the new rate.

We do offer classes for just one person, they cost £40 per hour and can be booked by clicking here 

For those on monthly or termly payment plans, you've secured a consistent spot in the same class each week. In the event you can't attend for any reason, our flexible system allows you to:

• Utilize our makeup token system to attend a different class for that week.
• If you're considering a permanent change, easily transfer to another class using our user-friendly app.

Your convenience and flexibility are our priorities. Thank you for being part of the Gymnastics academy community.

To facilitate class transfers for your child, follow these straightforward steps on our app:

• Open the app and navigate to the "Account" tab, located at the bottom center.
• Select your child's name, revealing a list of options. Click on "Enrolments."
• Within the enrolments section, press "Transfer."
• A list of available lessons will appear. Simply choose the new class you wish your child to attend.

Simply click here 

No we are privately insured through Aviva.

Our members can participate in both internal and external competitions.

Short and a T-shirt or leggings and a top will be fine. Please ensure all piercings are taken out or taped up.

Yes we do parties for groups of 5-50 children.

Prices start from £75.

 Please visit our party page to find out everything we offer, as well as the pricing.

There is a party package builder on the website so please feel free to add and remove options to find the perfect match for you 

PS members get 20% off all party bookings.

Yes we do these everyday of the school holidays.

PS members get 20% off all holiday camp bookings.

Yes, All of our sites have parking directly in front of the venue.

Please email hello@thegymnasticsacademy.co.uk and we will get you booked in!