INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Can you tell me about your lessons?

We offer Gymnastics & Trampoline lessons for ages 6 months to 16 years old.
All classes work on our award scheme. 

Book a free trial now 

What do you work on in your lessons?

Our recreational classes work towards our award winning curriculum in which the members achieve badges, medals & certificates.

Our competitive classes work towards internal & external competitions.

Do you offer classes for children with special needs?

Yes, we do

What age can children start from?

Our early years programme is suitable for ages 6 months+

Children can attend our early years parent and toddler programme until they are 6 years old, in these classes parents and guardians will be inside the gymnasium with their child.

Our evening and weekend classes are for age 2+

Classes Run 7 days per week after school and on weekends for 3-5, 5-8 and 9+ year old beginners and more advanced participants.

We have all abilities from total beginners up to advanced competitive gymnasts.

You can view our full timetable here 

Can I come into the lessons with my child?

For parent and toddler classes & Family stay and play parents will be next to the children whilst they are on the apparatus

For after school and weekend classes children will participate independently, parents will be able to sit and watch in the cafe and viewing area.

Please note the cafe in the Leeds venue closes at 8pm weekdays and at 4.15 on weekends

What ages do you offer lessons for?

We offer lessons for children aged 6 months-16 years at our Huddersfield and Leeds locations. We also offer classes for adults at our Leeds venue.

Do you do beginners lessons?

We offer lessons for beginners classes as well as more advanced classes for children aged 6 months-16 years 

You can view our full timetable here 

Do you do Gymnastics lessons?

We offer Gymnastics classes for all abilities of children children aged 6 months-16 years 

Our Gymnastics classes work on bars, Beam, Floor, Vault, Rings & Much more!

You can view our full timetable here

Do you do Trampolining lessons?

We offer Trampolining classes for all abilities of children children aged 3-16 years 

You can view our full timetable here. 

Do you do Tumbling lessons?

We offer tumbling classes for all abilities of children children aged 5-16 years 

You can view our full timetable here.

What Level would my child be in Gymnastics?

If your child can do a forwards roll, backwards roll and cartwheel it would be a stage 2 (Intermediate or Mini Squad class)

If they cannot yet do those skills, don't worry we have beginners classes that are suitable for them.

What Level would my child be in Trampolining?

If your child can do somersaults / flips then an intermediate or squad class would be the best fit, if they cannot do those skills yet, dont worry we have beginners classes that would be suitable for them.

How long are the classes?

Parent and toddler classes are 45 minutes in duration

Beginners classes are 55 minutes in duration including the handover and feedback period with parents at the end

Mini Squad classes are 1 hours 30 minutes in duration 

Intermediate classes are 1 hour 55 minutes in duration including the handover and feedback period with parents at the end

Squad classes are 3 hours in duration

Do you offer competitive Trampoline & gymnastics classes?

Yes we have a Mini Squad for ages 3-7 Years old and a regional gymnastics squad for ages 8+

Mini Squad classes are 1.5 hours per week and cost £67.99 per month 

On top of your first payment you will pay a £19.99 annual insurance charge. 

Regional and national squads cost £99.99 per month for one lesson per week or £134.99 per month for two lessons per week 

How much do classes cost?

Pay Monthly subscription 

One beginners class per week is £39.99 per month

Two beginners classes per week costs £59.99 per month

One Mini Squad or intermediate class costs £67.99 per month

 

Two mini Squad or intermediate classes cost £107.99 per month

One advance class or squad class is £99.99 per month

Two advanced class or squad classes cost £134.99 per month

Plus we offer a 20% sibling discount on all pay monthly plans. 

For all pay monthly classes you will pay £19.99 annual insurance charge on sign up and then £49.99 per month on the 1st September each year 

Pay Termly subscription 

One beginners class per week is £120 per term

Two beginners classes per week costs £180 per term

One Mini Squad or intermediate class costs £220 per term

Two mini Squad or intermediate classes cost £299 per term

One advance class or squad class is £330 per term

Two advanced class or squad classes cost £399 per term

Plus we offer a 20% sibling discount on all pay monthly plans. 

For all pay termly plans you will pay £19.99 annual insurance charge on sign up and then £49.99 per month on the 1st September each year

What payment frequencies do you offer?

Pay monthly subscription 

  • Secure your priority space weekly for consistent attendance.
  • flexibility to change your class day or pause your membership during holidays.
  • Make up missed lessons for a seamless experience.
  • Convenient direct debit payment on your selected date each month
  • 20% sibling discount
  • 20% off Holiday camp bookings 
  • 20% off birthday party bookings 
  • 15% Access discount for low-income families.
  • Annual insurance fee payable 
  • One month notice period for changes or cancellations.

Pay termly subscription

  • Term lasts 12 weeks 
  • Priority space secured weekly, with the freedom to change class days.
  • Make up missed lessons for uninterrupted progress.
  • 20% sibling discount 
  • 20% off birthday party bookings 
  • 20% off Holiday camp bookings 
  • Automatic re-billing for the next term, unless you opt out at least 2 weeks before the term ends.”
How much are parent and toddler classes

Parent and toddler classes are Free for under 1 year old and £6.99 for all other children

Do you offer sibling discount?

Yes we do on our monthly & termly subscriptions.

Is there a notice period on the membership?

Pay monthly subscription 

We operate one full month notice period after you cancel in writing, you will be automatically billed for one more monthly payment and then nothing else will be charged. 

Please note cancelling your direct debit without emailing written cancellation will not be accepted as notification you wish to cancel your classes.

Verbal cancellation to the front of house staff, to caching staff member or during this phone call will not be accepted.

We only accept cancellations in writing to hello@thegymnasticsacademy.co.uk

Should sufficient notice not be given the following month’s fees will still be payable.

Pay Termly subscription 

For termly plans you will automatically be billed for the next term 14 days before the end of your current term.

If you wish to discontinue your enrolment you must notify us in writing more than 14 days before the end of your current term.

Please note cancelling your direct debit without emailing written cancellation will not be accepted as notification you wish to cancel your classes.

Verbal cancellation to the front of house staff, to caching staff member or during this phone call will not be accepted.

We only accept notification in writing to hello@thegymnasticsacademy.co.uk

Should sufficient notice not be given the following terms fees will still be payable.

How long do a term of lessons last?

Our terms are 12 weeks from the day you book your classes.

If I book now when will my classes start?

Your classes will commence immediately and you will be able to view your upcoming lessons by visiting our app “The Gymnastics Academy” and scrolling down to “Coming up” on the dashboard page of the app.

How do I download the mobile phone app?

Please visit the app store or the google play store and search for “The Gymnastics Academy”

My child is cannot attend for a while, what should I do?

For seamless management of your child's attendance, we encourage you to utilize our user-friendly mobile app, "The Gymnastics Academy." Follow these simple steps to report future absences:

  • Open the app and navigate to the "Account" section.
  • Click on your child's name to access their profile.
  • Choose the "Future Absence" option.

The next steps are as follows:

  • The screen will prompt you to select how you want to create a future absence. Opt for "By date."
  • Indicate whether the absence will span multiple days by selecting "Yes" or "No."
  • If applicable, choose the specific date or date range for the absence.
  • Please take a moment to leave a comment explaining the reason for your child's absence.
I cant access the mobile phone app, can you help?

Please delete the app and visit the app store or the google play store and search for “The Gymnastics Academy” 

Please use the email address which we use to communicate with you 

If you still cannot login click the forgotten my password button

How Do I change my Direct Debit details?

Please email hello@thegymnasticsacademy.co.uk and request to change your direct debit details, you will be provided with a link to update your banking information

I've noticed £49.99 coming out of my bank in September, what is this?

This is the annual insurance fee payable by every Pay as you go & Pay monthly member.

Can I pause my membership?

Every pay monthly member is entitled to pause their membership for 4 weeks per calendar year. 

Whilst your membership is paused you will be charged 33% of your normal monthly fee to retain your place in your lessons. 


A period of pause cannot be enacted after we receive notification of membership cancellation.

If you pause your membership then decide to cancel the cancellation process will commence the day after the pause finishes. 

You may pause your membership by emailing hello@thegymnasticsacademy.co.uk, providing details of the dates and circumstances of the pause.

What is a make up token?

A make up token is received whenever you notify us via the app that you are going to miss a class.

The token allows you to book a replacement class for the one you missed.

How do I find and use my make up tokens?

Follow these straightforward instructions to schedule additional lessons through our mobile app, "The Gymnastics Academy":

Step 1:

Download our app from your mobile app store. Login using the email address we use for communication. In case you forget your password, simply click on "Forgot Password."

Step 2:

Open "The Gymnastics Academy" app on your mobile device.

Step 3:

Navigate to the "Account" section and click on your child's name. Once there, select "Makeups."

Step 4:

Click on "Request" to initiate the makeup lesson process.

Step 5:

Choose the date for the additional lesson. The available dates will be prominently displayed at the top of the calendar.

Step 6:

From the drop-down menu, select the class you'd like your child to attend.

By following these steps, you can effortlessly schedule extra lessons for your child, providing them with more opportunities to thrive in gymnastics. Thank you for your continued support!

What happens if we are going to miss a class? Will I still be charged?

Ensuring you have the flexibility you need, we've streamlined our absence and makeup class process. Here's a breakdown based on your payment method:

Single session bookings 

Regrettably, single session bookings won't receive a replacement class for any missed sessions.

Monthly or Termly Payment plans. 

For those on monthly or termly plans, notifying us of an absence through our mobile app, "The Gymnastics Academy," grants you a valuable "make-up token." This token enables attendance in a similar class on an alternate date, subject to availability.

To report an absence and receive a make-up token:

  • Open our app and go to "Account."
  • Click on your child's name, then select "Future Absence."
  • Choose "By date," then specify if the absence spans multiple days.
  • Select the date or date range and leave a comment explaining the absence.

After the class register is taken, your account will display the earned "make-up token."

To redeem your token and book a make-up class:

  • Visit "The Gymnastics Academy" app.
  • Navigate to "Account," then your child's name, and click on "Makeups."
  • Hit "Request" to book your make-up class.
  • Select the class you wish to book

We appreciate your cooperation in keeping the gymnastics journey smooth and accommodating for your child.

Or drop us an email on hello@thegymnasticsacademy.co.uk to temporarily change your class.

Can I use make up tokens to pay for holiday camps?

No, Unfortunately not. Make up tokens can only be used against like-for-like classes

How do I book holiday camps?

Visit our Holiday camp booking page by clicking here. 

ADD LINK TO HOL CAMP PAGE

What ages are holiday camps suitable for?

Holiday camps are suitable for children age 3+ that are fully toilet trained.

How much do holiday camps cost?

Super Early bird booking rates 

£19.99 for members 

£24.99 for non-members 

Early bird booking rates

£23.99 for members 

£29.99 for non-members 

Normal costs 

£27.99 for members 

£34.99 for non-members 

Additional extras
 

Breakfast club 

£7.99 for members 

£9.99 for non-members 

Hot lunch 

£5.59 for members 

£6.99 for non-members 

Late collection 

£9.99 for members 

£11.99 for non-members

What is breakfast club for holiday camps?

Breakfast club takes the stress out of the morning rush. Drop your kids at 8am and we'll provide breakfast. Just £7.99 for members and £9.99 for non-members.

.

What hot lunch do you offer at Holiday camps?

No need to stress about a packed lunch, let us provide your children with delicious hot lunches for just £5.59 per day for members and £6.99 per day for non-members 

Daily options include  

pizza & chips with fruit and a yoghurt or;

Hot dog & chips with fruit and a yoghurt 

Can we have a free trial?

Yes, we offer free trials in all of our classes

Click here to book a free trial

Please note that you will automatically be enrolled into this class and billed for the class unless you opt out within 72 hours of your free trial.

What is late collection at Holiday camps?

Need to work later? No problem! Collect the children at 5pm for £9.99 per day for members & £11.99 per day for non-members

Don't miss out on the opportunity for your child to have a great time during school holidays. 

Do you accept Tax free childcare vouchers to pay for holiday camps?

No, Unfortunately not.

Can I use make up tokens to pay for my child’s notice period when they cancel

No, make up tokens can only be used on like for like classes during the period of your membership.

Can I get a refund for my make up tokens

No, make up tokens have no value, they can only be redeemed against like for like classes.

Are you OFSTED registered?

No, As a sports club we are not required to register with OFSTED

How many people is the family stay and play for?

2 adults and up to 3 children

Can I watch my children’s lessons?

Yes all of our venues have a parents viewing area.
The leeds Venue has a cafe and viewing area which is open 4pm-8pm weekdays and 9am-4.15pm Weekends 

Our Huddersfield venue has a viewing area which is open during all classes

Do you have a cafe on site?

Yes, The leeds Venue has a cafe and viewing area which is open 4pm-8pm weekdays and 9am-4.15pm Weekends.

The huddersfield venue has a viewing area but no cafe, however there are various cafes within 1 minute walk!

What time is the cafe open?

The leeds Venue has a cafe and viewing area which is open 4pm-8pm weekdays and 9am-4.15pm Weekends.

Are there any other fees to pay?

For all pay monthly subscriptions and pay termly subscriptions there is an annual insurance charge to pay which shall be £19.99 when you first book, this will cover you until 1st September of the same year, and then you will pay £49.99 per person per year on 1st September each year.

Do you run during school holidays?

Our classes run 52 weeks per year.

Including on bank holidays & school holidays 

When is the academy closed?

Our classes run 52 weeks per year.

Including on bank holidays & school holidays 

The Leeds club is closed for internal competitions on the following dates 

9-10 March 

27-28 April

22-23 July

7-8 September 

7-8 December 

And then for Christmas 

24,25,26 December

Answer B

The Huddersfield venue is closed for Open days the following dates  

27-28 April

22-23 July

7-8 September 

7-8 December 

And then for Christmas 

24,25,26 December

Where are your venues located?

We currently have purpose build gymnastics clubs in Leeds and Huddersfield.

Our Leeds site address is 6 West Vale, Leeds, LS12 6BD

Our Huddersfield site address is 5Core, Tandem industrial Estate, Wakefield Rd, Huddersfield HD5 0AL

How do I find your Huddersfield venue?

It is inside 5Core in huddersfield (which used to be the soccer city building) 

The address 5Core, Tandem industrial Estate, Wakefield Rd, Huddersfield HD5 0AL

We are right opposite the big box gym, very near to Marks and Spencers, pets at home, McDonalds, Aldi, Morrisons.

How do I find your Leeds Venue?

Our Leeds site address is 6 West Vale, Leeds, LS12 6BD

We are Just off Gelderd Road and just 2 minutes walk from the Elland Road football stadium.

If you drive down Gelderd road and turn into the road opposite the Bentley Garage then drive into the first industrial estate on your left. We are right in the middle of the industrial estate. 

What equipment do your venues have?

We have Bars, Beams, Vaults, Softplay equipment, Trampolines, Tumble tracks, Gymnastics floors, Foam Pits and much more!

How do I book your parent and toddler classes?
How much are the insurance fees?

For all pay monthly subscriptions and pay termly subscriptions there is an annual insurance charge to pay which shall be £19.99 when you first book, this will cover you until 1st September of the same year, and then you will pay £49.99 per person per year on 1st September each year.

I want to make a complaint

Were sorry to hear you wish to make a complaint and that you’ve been dissatisfied, we will do all we can to rectify the situation

You can find our full complaints policy at the bottom of this webpage

I want to cancel my membership

For Pay monthly Contracts

We operate one full month notice period after you cancel in writing, you will be automatically billed for one more monthly payment and then nothing else will be charged. 

Please note cancelling your direct debit without emailing written cancellation will not be accepted as notification you wish to cancel your classes.

Verbal cancellation to the front of house staff, to caching staff member or during this phone call will not be accepted.

We only accept cancellations in writing to hello@thegymnasticsacademy.co.uk

Should sufficient notice not be given the following month’s fees will still be payable.

For Pay Termly

For pay termly you will automatically be billed for the next term if you do not let us know you wish to discontinue at least two weeks before the end of your current term.

Please note cancelling your direct debit without emailing written cancellation will not be accepted as notification you wish to cancel your classes.

Verbal cancellation to the front of house staff, to caching staff member or during this phone call will not be accepted.

We only accept notification in writing to hello@thegymnasticsacademy.co.uk

Should sufficient notice not be given the following terms fees will still be payable.

If my child moves up what happens about payments?

If your on a pay monthly contract an immediate payment of the difference between your current subscription and your new, more expensive subscription will be debited from your account, this payment will be pro rata discounted for the time remaining until your next billing date.

Your billing date will remain the same, and on your next billing date you will be charged the full amount for the new class.

If you pay termly an immediate payment of the difference between your current subscription and your new, more expensive subscription will be debited from your account, this payment will be pro rata discounted for the time remaining until the end of your term. Your next term will be charged at the new rate.

Do you offer 1 to 1 tuition?

We do offer classes for just one person, they cost £40 per hour and can be booked by clicking here 

 

How do I view the lessons my children are enrolled into?

For seamless access to your account information, please follow these steps:

  • Log in using the email address through which we usually communicate with you. In case you've forgotten your password, simply click on the "Forgotten Password" link.
  • Once logged in, navigate to the "Account" tab located at the bottom center of the app.
  • Select your child's name and you will be presented with a list of options. Click on "Enrolments."

By following these steps, you'll gain comprehensive visibility into all the enrolments for your child. Thank you for your cooperation.

How do I view my child's progress?

To enhance your engagement with your child's progress, kindly follow these steps to access your account on our app:

  • Once logged in, navigate to the "Account" tab located at the bottom center of the app.
  • Select your child's name to reveal a list of options. Click on "Evaluations."

By doing so, you'll have a comprehensive view of all evaluations for your child. Additionally, we recommend acquiring a personal evaluation book, available at reception for £4.99. This book provides insight into the skills your child is actively working on.

For a more detailed tracking experience, we suggest purchasing a training diary for £13.99, also available at reception. Our coaches will provide personalised feedback after each session, making the training diary an invaluable tool for monitoring your child's achievements.

Thank you for your commitment to your child's gymnastics journey.

Where do I find my QR code?
  • Open the app and click on the "Account" tab, situated at the bottom center of the screen.
  • Select your child's name to reveal a list of options. Click on "QR Codes."
  • Voila! Your child's unique QR code will be displayed.
Do we have to attend the same classes each week?

For those on monthly or termly payment plans, you've secured a consistent spot in the same class each week. In the event you can't attend for any reason, our flexible system allows you to:

  • Utilize our makeup token system to attend a different class for that week.
  • If you're considering a permanent change, easily transfer to another class using our user-friendly app.

Your convenience and flexibility are our priorities. Thank you for being part of the Gymnastics academy community.

I want to change my child’s lessons, How do I do this?

To facilitate class transfers for your child, follow these straightforward steps on our app:

  • Open the app and navigate to the "Account" tab, located at the bottom center.
  • Select your child's name, revealing a list of options. Click on "Enrolments."
  • Within the enrolments section, press "Transfer."
  • A list of available lessons will appear. Simply choose the new class you wish your child to attend.
How can I sign up to classes?
How can I book the family stay and play classes?
How do I buy a Training diary, Children’s activity records or Badges certificates and medals?

You can buy these via the Shop section of “The Gymnastics Academy” Mobile phone app or on our website www.thegymnasticsacademy.co.uk

Are you a member of British Gymnastics?


No we are privately insured through Aviva.

How Many family members are permitted to attend a parent and toddler class?

In our parent and toddler classes we permit two adults if you have one child or a maximum of 3 adults for 2+ children.

Tell me about your holiday camps?

Our exhilarating holiday camp for a jam-packed, 8am-5pm experience every day of school holidays, suitable for children aged 3-15 years old.

Our camps are open every day of the school holidays, giving parents and caregivers a reliable and convenient option for their child's care.

With a focus on safety and fun, our camps offer a range of activities including;

  • Trampolining
  • Gymnastics 
  • Dodgeball 
  • Assault courses
  • Archery 

Our experienced staff ensure that your child will have a blast while staying safe.

Click here to book out holiday camps 

PS members get 20% off all holiday camp bookings.

What are the Dates for the Holiday camps?

Easter Camp 2024

Leeds - 29th March to 12th April 2024

Huddersfield - 22 March to 5th April 2024 

May Half Term Camps 2024

Leeds - 27 May to 31 May 2024

Huddersfield 27 May to 31 May 2024

Summer Holiday Camps 2024

Leeds - 24th July to 30th August 2024

Huddersfield - 23rd July to 30th August 2024

October Half Term Camps 2024

Leeds - 28 October to 1 November 2024

Huddersfield - 28 October to 1 November 2024

Christmas 24/25 New Year Holiday Camp

Leeds - 30 December 2024 to 3rd Jan 2025

Huddersfield - 30 December 2024 to 3rd Jan 2025

Do you do competitions?

Our members can participate in both internal and external competitions.

Can my child participate in internal competitions?

Yes of course, These can be booked via our mobile phone app “The Gymnastics Academy” on on the website 

www.thegymnasticsacademy.co.uk

What do you do within your beginners classes?

Children will work on badges 1-3 in our beginners classes

What should my child wear?

Short and a T-shirt or leggings and a top will be fine. Please ensure all piercings are taken out or taped up.

When will my child move up from beginners?

It will typically take a 5+ year old 12-16 weeks to move up from the beginners stage to the next stage of classes.

For children aged 3 and 4 it can take much longer.

Do you do gymnastics birthday parties?

Yes we do parties for groups of 5-50 children.

Prices start from £75.

 Please visit our party page to find out everything we offer, as well as the pricing.

There is a party package builder on the website so please feel free to add and remove options to find the perfect match for you 

PS members get 20% off all party bookings.

Do you do school holiday camps?

Yes we do these everyday of the school holidays.

PS members get 20% off all holiday camp bookings.

Whats the difference between Mini Squad and intermediate classes?

They work towards the same curriculum however Mini Squad is specifically for ages 4-7 years old and Intermediate classes are for ages 8+

Whats the difference between beginners and intermediate classes?

Beginners classes are 55 minutes in duration, Intermediate classes are 1 hour longer than intermediate classes and advanced classes work on higher badges & more complex skills

Beginners classes are £39.99 per month 

Intermediate classes are £67.99 per month

Whats the difference between intermediate and advanced classes?

Intermediate classes are 1 hour 55 minutes in duration, Advanced classes are 1 hour longer than intermediate classes and advanced classes work on higher badges & more complex skills

Intermediate classes are £67.99 per month 

Advanced classes are £99.99 per month

Whats the difference between (Beginners, intermediate, advanced) and Squad classes?

Recreational classes work towards badges, gaining certificates and medals along the way, whereas squad classes work towards competitions.

Do you do classes for adults?

At our huddersfield site we do not 

At Leeds we have an adult gymnastics and trampoline drop in class, which is run by a coach and costs £10 each time you attend, this is booked on a pay as you go basis. 

This can be booked by clicking here

 

I have registered an absence but I will now be able to attend, what do I need to do?

Please email hello@thegymnasticsacademy.co.uk and a member of our customer services team will correct this for you.

I have requested a make up token but i cannot make this class and I wish to cancel it, how do I do this?

Please email hello@thegymnasticsacademy.co.uk and a member of our customer services team will correct this for you.

Can I wait in the car to collect my child?

No, for safeguarding reasons you must come to the exit door and collect your child.

Is parking Available.

Yes, All of our sites have parking directly in front of the venue.

I have Booked a holiday camp and I and trying to add another day but I am unable to do so as it says im already enrolled.

Please email hello@thegymnasticsacademy.co.uk and we will get you booked in!